JeraSoft proposes the following paid support service scheme — Basic and Premium Support packages.
Premium Support Package includes everything Basic Support has plus the first priority support services and all version upgrades, consultations and help in custom integrations (XML-RPC API). Also Premium Support Package will be very useful for clients who are going to use application server for their services such as callback, click 2 call, etc.
Premium Support service is available on 24/7 basis via Ticketing System or E-Mail and during regular business hours via phone or real-time chat software. Clients with Premium Support Package have the highest priority response.
Basic Support Package includes general support services, consultations, 4-hour training regarding system usage, help in configuration and VoIP switches integration. Also it includes JeraSoft Health Check — smart self-monitoring system.
Basic Support service is available during regular business hours (10AM — 4PM GMT+00 timezone) via Ticketing System, E-Mail or Live Support Chat and has medium priority level.
JeraSoft Health Check is a new smart solution developed by JeraSoft, that automatically checks consistency and performance of the system. It will help to prevent inconsistent data, downgraded performance, malfunction of hardware parts.
Ticketing system requests can be sent via web helpdesk or via e-mail — support@jerasoft.net. Receiving of automatic ticketing system reply is confirmation of ticket acception by support department.
During regular business hours you can ask for Live Chat or Phone support. Live Chat can be found in the top right corner of the web-site. Phone numbers can be found at our Contacts page.
To check the prices for the Premium and Basic Support Packages please refer to Instant Quote.
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