New retainer-based service extends JeraSoft’s support offering, handling ongoing configuration, rate, and routing work so operators’ internal teams can focus on growth
September, 2026 – JeraSoft, a vendor of telecom and token-based billing, today announced the launch of JeraSoft Managed Operations, a new paid retainer service. It gives customers direct access to JeraSoft engineers for the ongoing operational work their billing platform generates – from rate and routing changes to reporting and configuration updates.
Managed Operations is designed for telecom operators who want expert hands executing day-to-day platform work without expanding their own technical teams. The service is delivered as a prepaid monthly retainer with a fixed number of included hours, executed by the same engineers who build and maintain the JeraSoft platform.
“Support keeps the platform running when something goes wrong. Managed Operations is about everything that happens in between – the configuration changes, the rate updates, the reporting requests that come up every week,” said Andrii Zinchenko, co-founder of JeraSoft. “We built this service because our customers were already asking us to do this work informally. Now there’s a structured, predictable way to get it done.”
The launch reflects a broader shift in the telecom software industry, as vendors increasingly move beyond traditional support models to offer ongoing, hands-on operational partnerships alongside their core platforms.
You can find more details regarding JeraSoft Managed Operations here.