June 21, 2017

Top VoIP Trends In 2017

Over the past few years, VoIP has spread rapidly because it can contribute incremental value to businesses. VoIP services decrease operating costs and introduce extended features. Below we consider five important VoIP trends in 2017.

1. IoT and VoIP

It is well known that new technologies have already entered the VoIP market. IoT, in particular, has been the most significant of them. According to Siemens, in three years almost 25 billion “smart devices” will join the worldwide network. IoT is the networking of physical devices, buildings, vehicles, various “smart things,” and other items embedded with electronics, software, sensors, and network connectivity that enable these devices to gather, monetize, and exchange data.

In a short time, VoIP will be integrated into Smart Homes (CDW) throughout the world. These phones will allow users to achieve full synchronization and automation with any home appliance or other device/application. It is expected that VoIP phones will become key agents for the Smart Office as well. For employees who move office to office, these corporate VoIP phones can move with the workspace and customize the hosting ecosystem with which they plan to work. For example, they can adjust lighting or monitor settings easily by using the VoIP phone or tablet.

2. Integration with Applications

The power behind this trend comes from those users that are required to perform a few tasks using flexible tools. All in all, users will integrate with cloud systems and products via different types of APIs to link together CRM tools and contact center and help desk applications.

In the near future, we’ll observe Voice-over-IP and marketing technologies become deeply integrated. In this way, VoIP will be applied to multiple management objects such as device monitoring and control. This tendency of using cloud VoIP apps and enterprise apps will definitely support employees in meeting their efficiency goals.

3. Security Issues

Forbes revealed this year that security issues have become one of the main problems conducting business. Over the past few years, when security problems arose, VoIP enterprises, and their customers will need to ensure that security gaps are completely eliminated. (read article – How To Secure VoIP System)

To counter attacks, enterprises must apply all-around security technologies such as firewall control, spam filtering, virus protection, web content monitoring and filtering, and VPN integration. These protection measures have become one of the critical ways to guarantee that an organization will be hacked less in 2017 than before.

4. 5G technology

Businesses are steadily striving to improve productivity. And with the increasing application of mobile technologies, worldwide 5G speeds will help increase productivity across organizations by 2020. It is estimated that the 5G standards will result in data throughput approximately ten times faster than the prevailing 4G networks. That is because the FCC opened almost 12 GHz of high-frequency bandwidth for all wireless broadband types. This notable improvement in speed will make the quality of VoIP signals higher and limit jitter and connection troubles.
It is noteworthy that more mobile VoIP apps are penetrating the industry because these speeds make applications more stable and usable. Moreover, unified connections will improve in the areas of VoIP video and web conferencing, as 4k and 8k video becomes widely used. Video traffic will be carried with ease, resulting in a better picture with fewer problems.

5. VoIP Mobility

VoIP mobility is the combination of all the above-mentioned trends. VoIP will reach a billion users by the end of this year. It means network breadth becomes an extra critical question. Companies using cloud services have to ally with VoIP service providers because of the significant ecosystem forces they need to support.

5G speeds will boost mobile VoIP usage by virtue of the rise in the number of VoIP-based applications being released. Eventually, the combination of these applications with other rich apps will double the productivity of the workforce. Obviously, the use of VoIP applications is not only growing, but also flourishing. Since it is included in these trends and much more, it will become the main building block for voice services in the coming years.

The JeraSoft Billing Platform has become a significant part of many leading VoIP services by empowering their core business infrastructure. With the help of JeraSoft’s cluster billing solution, VoIP service providers are empowered with feature-rich tools and security at several levels. Learn more about JeraSoft’s billing solutions.

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