The JeraSoft team always strives to make the life much easier for our customers and perfect our software for delivering the best results. We do our best to implement customers’ requirements and understand our audience. Below you may find the Policy for Custom Developments. It defines terms and concepts for all features development & customization in the JeraSoft Billing System.
Since a feature you are ordering might be useful for other customers and will be included in next software releases there are two options for your custom implementation:
- We put your feature request in our development backlog until it becomes prioritized. At that point, it will go into the development plan and will be implemented in the upcoming software version. In this case, your request will be implemented free of charge.
- We add your task to the nearest available time slot and this feature will be developed and included in our upcoming software release as soon as possible. This will require an additional custom development charge.
In both cases, your custom feature will be developed and included in future software releases. If your feature is in high demand after deployment it can be updated, polished and improved in later software releases. It brings you numerous benefits.
If a requested custom feature can only be applied to your business, our development team would quote you the fee required for such development. We charge on an hourly basis, meaning you pay for our services at agreed hourly rates. In this case, timeslots are confirmed separately and are subject to availability. Private Features could be subject to an extra support fee, which is discussed individually and depends on the complexity of the feature.
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