Your business deserves expert support – and that’s exactly what we deliver.
When revenue depends on your billing platform, there is no room for downtime, errors, or unanswered questions. That’s why JeraSoft Care is more than just technical support – it’s a dedicated partnership that keeps your business moving forward.
JeraSoft Care is a paid Support Subscription that gives your team direct access to our engineers, platform updates, and advanced integration tools – everything you need to operate with confidence.
What’s included in your subscription
1. Instant access to product upgrades
Stay current with the latest JeraSoft Billing releases as soon as they drop. Subscribers receive immediate access to new features, security patches, and performance improvements at no additional cost.
2. System maintenance & equipment integration
Expanding your infrastructure? Our engineers guide you through integrating new hardware and telecom equipment into your billing system, and provide ongoing maintenance to ensure uninterrupted, stable operation.
3. Technical issue resolution
When something goes wrong, speed matters. Our qualified engineers diagnose and resolve technical issues quickly, minimising downtime and disruptions.
4. Workflow configuration guidance
Every business operates differently. We provide personalised guidance to help you configure the system to match your operational needs and optimise your team’s workflows.
5. API integration support
Connecting JeraSoft Billing to external systems, custom web portals, or third-party platforms? Our team provides hands-on counselling on API usage to ensure seamless, reliable integrations.
6. Strategic consultations
Whether you’re implementing advanced features or designing a custom integration, our experts are available for strategic advice and tailored solutions, keeping you on the right track at every stage.
7. JeraSoft MCP server access
Subscribers get exclusive access to the JeraSoft MCP (Model Context Protocol) Server – a purpose-built interface that connects AI tools and agents directly to the JeraSoft Billing API. Automate routine tasks, query billing data in real time, and build intelligent workflows from your AI-powered environment.
