Privacy Policy

We promise that we’ll tell you how we use your data and we’ll make sure we collect and store your data securely.

General Information

We are JeraSoft LLP and we are a company registered in United Kingdom with registration no 328789 and registered office at Office 8, 176 Finchley Road, London, NW3 6BT. We control the ways your personal data are collected and the purposes for which your personal data are used by JeraSoft and we are the “controller” for the purposes of the data protection laws that apply to us, like the GDPR which is the European General Data Protection Regulation.

What personal data we collect?

We may collect personal identification information from you, for example when send information requests, contact us though website, place an order, fill out a form, respond to a survey, and in connection with other activities, services, features or resources we make available on our website. You may be asked for, as appropriate, name, email address, mailing address, phone number. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, but it may prevent them from engaging in certain related activities.

We may also receive your personal data from our suppliers who provide services to you on our behalf (for example when you provide feedback on our services), our partners when you purchase their related services or products or third parties who act on your behalf, for example resellers or integrators.

What categories of data do we collect?

Every time you visit our website, your IP address and other pieces of information are saved in anonymized form. If you register an account with us, your contact information will be stored. If you order products from us, your address and payment information will also be stored. In particular, we save the following data from you.

Online Forms

When you fill out online form on our website, we collect and process certain personal data from you such as your name, address information, telephone number and your email address to process your request. You can request this data to be deleted by sending an email to [email protected] with your deletion request. The legal basis for this data processing is Art. 6 (1) lit. b GDPR.

Email Addresses

If you subscribe to our newsletter, use our services or products we also store your email address. We delete your email address once you unsubscribe from our newsletter. The legal basis for this data processing is Art. 6 (1) lit. a or Art. 6 (1) lit. b GDPR.

Server Log Files

Whenever you visit our websites, we automatically store certain data. This includes your IP address, type and version of the browser you use, time, date, website from which you come to our site. Your IP address is saved for 365 days and then anonymized. You can then no longer be identified. The legal basis for this data process is Art. 6 (1) lit. f GDPR.

How do we protect your information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Who we forward your data to?

External service providers may have access to your data while they assist us in providing our services. In some cases, third parties such as government authorities, external consultants, or our business partners may receive your data.

Entity Name Purpose Entity Country
Google Cloud Provider United States
Hetzner Hosting Provider Germany
MailChimp Newsletters United States
Kayako Customer Support United Kingdom

Social Media Data

YouTube

We integrate videos from the YouTube platform provided by Google (Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). Privacy Policy: https://www.google.com/policies/privacy/, Opt-Out: https://adssettings.google.com/authenticated. The legal basis for this data processing is Art. 6 (1) lit. f GDPR.

Online Presence on Social Media

We maintain online presence on social networks and platforms in order to communicate with our customers, interested parties, and users and to inform them about our services. We use Facebook, Twitter, and Instagram, among others. When visiting each of these platforms, you as a user agree to the terms and conditions and the data processing guidelines of the corresponding operator. Unless stated otherwise in our data privacy notice, we process user data if users communicate with us on these social networks and platforms, e.g. publish posts on our pages or send us messages.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

  • Remarketing with Google AdSense
  • Google Display Network Impression Reporting
  • Demographics and Interests Reporting

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Your Rights as “Data Subject”

You have the right to information about your personal data that we process. If you do not make requests for information in writing, please bear in mind that we might ask you to provide proof that you who you claim to be. Furthermore, you have a right to rectification or deletion or restriction of processing, as it is applicable to you under the law. Furthermore, in accordance with legal requirements, you have the right to object to us processing your data. You also have the right of data portability.

Voluntary Nature of Data Provision

There is no statutory obligation for you to provide your data to JeraSoft LLP. However, you cannot use some of our services if you do not provide your data to us. Your decision to provide us with your personal data is completely voluntary.

Changes to this Privacy Policy

JeraSoft LLP has the discretion to update this Privacy Policy at any time. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

Last Edited on 2018-06-21

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