Mobile operators around the world are losing billions of dollars annually due to the spread of instant messaging. In 2014, according to the calculations by Juniper Networks, telecom companies lost more than $14 billion due to instant messaging and VoIP-services, which users use to replace traditional calls and SMS-messages. By 2018, the size of their losses could reach $386 billion. So why do providers need their own messaging platforms?
When you are running a telecom or IoT business, you constantly need to stay at the top of the game regardless of any challenges. Telecom companies and providers struggle to expand their business and services. Therefore, process automation and system integration with third party applications (softswitches, CRM, accounting system, etc.) are an inevitable part of a good strategy.
Over the past few years, VoIP has spread rapidly because it can contribute incremental value to businesses. VoIP services decrease operating costs and introduce extended features. Below we consider five important VoIP trends in 2017.
A few years ago IBIS World published a case study of the fastest growing markets. In the final ranking, the VoIP market, which grew by 180% over 10 years, occupied the first place with a huge gap between it and second place. Since then, the market, of course, has grown, and now VoIP’s growth is not measured by such large figures.
Today it’s not easy to find VoIP providers with the best service. Nobody wants to be overcharged, poorly connected, or have dropped calls. Therefore, the ability to choose reliable VoIP providers is critical. Indeed, no one is insured against server crashes, software bugs, wrong settings, or human negligence. But it’s possible to choose the best, convenient service for you as a customer.