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In the previous series article, we have shared the aspects you should remember while choosing a billing system in terms of its deployment (read How To Choose A Billing System: Billing Deployment). But it is not the latest thing you should keep in mind. In this blog, we discuss the billing system’s functionality. What capabilities should you take into account in the very beginning not to lose in the end?
The introduction of a billing system is a complex process, trying to avoid any errors which may lead to future failures in customer service and financial losses. Therefore, it is desirable that the developers offer users assistance in billing deployment process. Sometimes operators consider it more profitable to independently implement the billing since such work allows the company’s engineers to better understand the system with which they will later work for many years.
The quality of any system is determined by the quality of its architecture and technologies used. Most often, it is in this area that the main problems of self-written solutions lie, however, in the billing series there are design errors. This is what you should pay attention to when evaluating the architecture of a system and the system from inside.
We at JeraSoft have been developing billing solutions for communications operators for 12 years already, and more than a dozen of implementations have taken place over this period. An efficient and accurate billing system is necessary for most businesses that offer subscription-based services: Internet service providers, telecom providers (wholesale VoIP, SMS, OTT, MVNO, Retail VoIP, Mobile VoIP) and IoT providers, data centers, content service providers, cloud services and others.
What if you receive a new price list from your provider with multiple rates for the same destination? Make sure that you are ready to face this challenge. Welcome to A-number billing or origination surcharges. Under a proposal of the European Commission in 2015, the European Parliament and Council agreed to end roaming charges for all Europeans. These changes come into force in June 2017.