In the intricate world of telecommunications, where seamless connectivity and flawless customer experiences are paramount, charging and billing systems play a pivotal role. This article delves into the significance of charging and billing in the telecom industry, exploring key aspects and highlighting how JeraSoft stands as a beacon of excellence in this critical domain.
In the previous series article, we have shared the aspects you should remember while choosing a billing system in terms of its deployment (read How To Choose A Billing System: Billing Deployment). But it is not the latest thing you should keep in mind. In this blog, we discuss the billing system’s functionality. What capabilities should you take into account in the very beginning not to lose in the end?
The introduction of a billing system is a complex process, trying to avoid any errors which may lead to future failures in customer service and financial losses. Therefore, it is desirable that the developers offer users assistance in billing deployment process. Sometimes operators consider it more profitable to independently implement the billing since such work allows the company’s engineers to better understand the system with which they will later work for many years.
The quality of any system is determined by the quality of its architecture and technologies used. Most often, it is in this area that the main problems of self-written solutions lie, however, in the billing series there are design errors. This is what you should pay attention to when evaluating the architecture of a system and the system from inside.
We at JeraSoft have been developing billing solutions for communications operators for 12 years already, and more than a dozen of implementations have taken place over this period. An efficient and accurate billing system is necessary for most businesses that offer subscription-based services: Internet service providers, telecom providers (wholesale VoIP, SMS, OTT, MVNO, Retail VoIP, Mobile VoIP) and IoT providers, data centers, content service providers, cloud services and others.
OSS / BSS systems (Operations Support Systems / Business Support Systems) are designed for integrated management of enterprise telecommunications resources. Initially, such solutions were entirely aimed at operational support of telecommunications networks. Now, such business tasks are being solved within one module of the modern OSS / BSS system.
A few years ago IBIS World published a case study of the fastest growing markets. In the final ranking, the VoIP market, which grew by 180% over 10 years, occupied the first place with a huge gap between it and second place. Since then, the market, of course, has grown, and now VoIP’s growth is not measured by such large figures.